Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

My newest passion is passing on all the things I’ve learned to the next generation of entrepreneurs and business leaders. I’m frequently invited to speak at various functions and events, and I have found that I absolutely love to inspire and educate young people. This is quite an evolution for someone who used to dread the spotlight in any form or fashion, and who was terrified of public speaking. 

So here is a portion of my best advice for people just getting started. I offer a more comprehensive version of this to business audiences and in my book, I'm Not Really a Waitress: How One Woman Took Over the Beauty Industry One Color at a Time, but as you’ll see, the seven principles I lay out are a great start. 


Suzi Weiss-Fischmann is the co-founder, brand ambassador, and creative visionary behind OPI Products, Inc. 

She is the leading international authority on nail care and color trends in the beauty and fashion industries. She is a frequent contributor to top magazines and has been featured hundreds of times in articles, blogs, and television shows. She is an active public speaker and gives keynote addresses, inspirational speeches, board and trade show presentations, and gala talks around the world.
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